As Ernest Hemingway noted in 1935, “‘When people talk, listen completely… Most people never listen.’” Poor listening skills, says the author of this piece MM Owen – a British nonfiction author – afflict most of us. Listening he says is a powerful skill and master of listening was a psychologist named Carl Rogers: “Listening well, it took me too long to discover, is a sort of magic trick: both parties soften, blossom, they are less alone.
…I discovered that Carl Rogers, one of the 20th century’s most eminent psychologists, had put a name to this underrated skill: ‘active listening’….What Rogers learnt was that listening well – which necessarily involves conversing well and questioning well – is one of the most accessible and most powerful forms of connection we have.”
So why do most of us have poor listening skills? Why do we interrupt other people when they are speaking? Why do we seek to get our point of view across? “Kate Murphy, in her book ‘You’re Not Listening’ (2020), frames modern life as particularly antagonistic to good listening:
[W]e are encouraged to listen to our hearts, listen to our inner voices, and listen to our guts, but rarely are we encouraged to listen carefully and with intent to other people.
Why do we accept bad listening? Because, I think, listening well is hard, and we all know it. Like all forms of self-improvement, breaking this carapace requires intention, and ideally guidance.”
How can we better at listening? What is the 3-step or 5-step recipe for better listening skills? The first step it would appear is to understand what active listening means: “Kate Murphy, in her book You’re Not Listening (2020), frames modern life as particularly antagonistic to good listening:
[W]e are encouraged to listen to our hearts, listen to our inner voices, and listen to our guts, but rarely are we encouraged to listen carefully and with intent to other people.
Why do we accept bad listening? Because, I think, listening well is hard, and we all know it. Like all forms of self-improvement, breaking this carapace requires intention, and ideally guidance….
Active listening, for Rogers, was essential to creating the conditions for growth. It was one of the key ingredients in making another person feel less alone, less stuck, and more capable of self-insight.”
The second, more advanced step, is to put yourself in the shoes of the person you are listening to: “Rogers held that the basic challenge of listening is this: consciousnesses are isolated from one another, and there are thickets of cognitive noise between them. Cutting through the noise requires effort. Listening well ‘requires that we get inside the speaker, that we grasp, from his point of view, just what it is he is communicating to us.’ This empathic leap is a real effort. It is much easier to judge another’s point of view, analyse it, categorise it. But to put it on, like a mental costume, is very hard.”
Step three is to stop thinking that other people are dumber than you: “Another of my old mental blocks, also flagged by Rogers, is the instinct that anyone I’m talking to is likely dumber than me. This arrogance is terrible for any attempt at listening, as Rogers recognises: ‘Until we can demonstrate a spirit which genuinely respects the potential worth of an individual,’ he writes, we won’t be good listeners. Previously, on bad days, I would wait hawk-like for things I could correct or belittle. I would look for clues that this person was wrong, and could be made to feel wrong. But as Rogers writes, to listen well, we ‘must create a climate which is neither critical, evaluative, nor moralising’.”
And finally, to listen well we must have practiced self-control and patience. We must be centred individuals (which in turn leads the author to reiterate why listening is such a valuable skill: “‘Our emotions are often our own worst enemies when we try to become listeners,’ he wrote. In short, a great deal of bad listening comes down to lack of self-control. Other people animate us, associations fly, we are pricked by ideas. (This is why we have built careful social systems around not discussing such things as religion or politics at dinner parties.) When I was 21, if someone suggested that some pop music was pretty good, or capitalism had some redeeming features, I was incapable of not reacting. This made it very hard for me to listen to anyone’s opinion but my own. Which is why, Rogers says, one of the first skills to learn is non-intervention. Patience. ‘To listen to oneself,’ he wrote, ‘is a prerequisite to listening to others.’ Here, the analogy with meditation is clear: don’t chase every thought, don’t react to every internal event, stay centred. Today, in conversation, I try to constantly remind myself: only react, only intervene, when invited or when it will obviously be welcome. This takes practice, possibly endless practice.”
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