Chris Hayes is the author of a new book titled “The Sirens’ Call: How Attention Became the World’s Most Endangered Resource”. The Guardian has published an excerpt from this book and it is an outstanding read focusing on what we can learn from Donald Trump when it comes to marketing. We would go as far as to say that this piece is more useful than most marketing MBAs. We would suggest that you read the entire piece. Here are the five things we learnt from this long read.
  1. The public wants to be amused & entertained rather than being given gyaan i.e. information/knowledge.
Mr Hayes helps us how the world has changed and how intelligent, intense, polite debating based on facts & figures has now little or no relevance: “The reality is that everywhere you look, there is no longer any formal set of institutions to force public attention on a topic, no basic rules for who will speak when and who will listen.

Under these conditions, the need for attention becomes exclusive; it swallows debate, it swallows persuasion, it swallows discourse whole. Attention ascends from a means to an end to the end itself. If you can’t be heard, it doesn’t matter what you say. And right now it’s both easier than ever to shout and harder than ever to be heard. The incentives of the attention age create a new model for public debate in which attention is its own end, to be grabbed by any means necessary.

This transformation has been a long time in the making. Before the digital age there was the TV age. In Amusing Ourselves to Death, published in 1985, the author Neil Postman argued that for its first 150 years the US was a culture of readers and writers, and that the print medium – pamphlets, broadsheets, newspapers, and written speeches and sermons – structured not only public discourse but the institutions of democracy itself. TV destroyed all that, Postman argued, replacing our written culture with a culture of images that was literally meaningless. “Americans no longer talk to each other, they entertain each other,” he wrote. “They do not exchange ideas; they exchange images. They do not argue with propositions; they argue with good looks, celebrities and commercials.””

  1. If you do not shout (or cannot shout) then it does not matter how good your product or message is. The guy with the megaphone usually wins.
Mr Hayes writes: “….the US writer George Saunders developed some of its themes in an essay about the bleating idiocy of American mass media in the era after 9/11 and the run-up to the Iraq war. In it, he offers a thought experiment.

Imagine, Saunders says, being at a cocktail party, with the normal give-and-take of conversation between generally genial, informed people. And then “a guy walks in with a megaphone. He’s not the smartest person at the party, or the most experienced, or the most articulate. But he’s got that megaphone.” The man begins to offer his opinions and soon creates his own conversational gravity: everyone is reacting to whatever he’s saying. This, Saunders contends, quickly ruins the party. And if you have a particularly empty-minded Megaphone Guy, you get a discourse that’s not just stupid but that makes everyone in the room stupider as well:

“Let’s say he hasn’t carefully considered the things he’s saying. He’s basically just blurting things out. And even with the megaphone, he has to shout a little to be heard, which limits the complexity of what he can say. Because he feels he has to be entertaining, he jumps from topic to topic, favouring the conceptual-general (‘We’re eating more cheese cubes – and loving it!’), the anxiety- or controversy-provoking (‘Wine running out due to shadowy conspiracy?’), the gossipy (‘Quickie rumoured in south bathroom!’), and the trivial (‘Which quadrant of the party room do YOU prefer?’).””

  1. There is no such thing as bad publicity. Attention is all that matters.
Mr Hayes says that “The problem is that, in the traditional model, not all attention is good. There are ways to get attention – running through your district naked – that are foolproof for the limited goal of getting attention, but would probably hurt you in your attempt to persuade your neighbours to vote for you.

Trump’s approach to politics ever since the summer of 2015, when he entered the presidential race, is the equivalent of running naked through the neighbourhood: repellent but transfixing. In that race to become the Republican nominee, his competitors found the entire spectacle infuriating. No matter what they did – unveil a new plan for tax policy, give a speech on America’s role in the world – the questions they faced were about Donald Trump. Tim Miller, who worked on Jeb Bush’s campaign, recounts that he had a staff member track in a spreadsheet all of the media mentions of Bush. By far the biggest category was mentions of Bush reacting to Trump. Trump was the attentional sun around which all the other candidates orbited, and they knew it. There was no way to escape the gravitational pull, no matter what they did. And of course whatever you said about Trump – criticism, sarcasm, praise – it was all just further directing attention to Trump.”

  1. “Public attention, particularly in a campaign, is zero sum.” People only have a finite amount of mental bandwidth and if your rivals are winning the public’s attention, then you are losing (and vice versa).
Mr Hayes says that Donald Trump understands this zero-sum aspect of marketing better than any other American politician. This understanding gives him a tactical advantage: “Trump intuited that if he drew attention to certain topics, even if he did it in an alienating way, the benefits of highlighting issues where he and the Republican party held a polling advantage would outweigh the costs. Here’s a concrete example: in 2016, polling tended to show that Republicans were more trusted on the issue of immigration than Democrats. Trump wanted to raise the amount of attention paid to the issue, and to that end he was constantly saying wild and hateful things on the topic. In the first few minutes of his very first speech, he accused the Mexican government of “sending” rapists and other criminals to the US, an accusation both ludicrous and offensive enough that it immediately led several businesses and organisations (including NBC, which aired The Apprentice) to cut ties with him. But that was just the beginning. As a standard part of his stump speech, he infamously promised to build a wall across the entire 2,000-mile expanse of the US-Mexico border and, even more absurdly, claimed he would make Mexico pay for it.”
  1. Most people have outdated mental models of how debates are won and how attention is captured in modern society.
Mr Hayes says that if you & I have better mental models of how marketing works, we are more likely to succeed: “As the old models for how to win attention and how to use it erode, we are left with a struggle for attention itself, a war of all against all, in every moment. Despite being embedded in the attention age, despite our lamentations of its effects, and our phone addictions, and our addled, distracted mental states, I think we all still retain an outdated model of how public conversation happens. We are still thinking in terms of “debate” – a back-and-forth, or a conversation, or discussion.

But that is not at all what’s happening. Trump is a terrible debater in any classical understanding of the term. He doesn’t engage, he doesn’t construct logical refutations and rebuttals. In fact, it’s striking when you transcribe anything he says how syntactically odd it is, full of ellipses and self-interruptions. Often at the sentence level, what he is saying is nearly devoid of propositional content. What he does is shtick, salesman patter, Borscht Belt insult comedy and ad slogans. What he wants more than anything is for you to pay attention to him.

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